Frequently Asked Questions

What is the Affordable Connectivity Program?

The Affordable Connectivity Program is an FCC benefit program aimed at ensuring households can afford the broadband necessary for work, school, healthcare, and more. It offers a discount of up to $30 per month towards internet service for eligible households, and up to $75 per month for households on qualifying Tribal lands. Additionally, eligible households can receive a one-time discount of up to $100 towards purchasing a laptop, desktop computer, or tablet from participating providers.

Who Is Eligible for the Affordable Connectivity Program?

Households with income at or below 200% of the Federal Poverty Guidelines are eligible. Alternatively, households with members participating in certain assistance programs or meeting specific criteria, such as receiving a Federal Pell Grant or residing on Qualifying Tribal lands, are also eligible.

How to Apply for Gator Communications Free Tablet & Sim with Unlimited Talk Time, Text, and 5G Internet Benefit?

To apply for the ACP benefit, simply fill out the form provided on our website and sign the consent form with your correct information. Our sales team will contact you during normal business hours.

What’s the Difference between Lifeline and the Affordable Connectivity Program?

While both Lifeline and the Affordable Connectivity Program offer assistance to low-income households, they differ in the services they support. Lifeline primarily focuses on voice and broadband Internet access services, whereas the ACP extends to internet services and device discounts. Eligible households can receive both benefits concurrently.

For Purposes of Applying for the Affordable Connectivity Program, How Is “Household” Defined?

A household consists of individuals living together at the same address as one economic unit, where all adult individuals contribute to and share in the income and expenses of the household.

Can I Apply for the Affordable Connectivity Program if I Have a Past Due Balance with the Provider?

Yes, eligible consumers with past due balances or balances in collection are still eligible for the benefit.

Can My Roommate and I Each Get a Monthly Discount?

No, the Affordable Connectivity Program is limited to one monthly service discount per household.

If I Already Receive Lifeline Benefits, Will I Automatically Receive the Affordable Connectivity Program?

No, you must opt-in with your existing provider or request enrollment with a participating internet provider and choose an eligible service plan.

Will I Be Able to Use the Service and the Device if I Have a Disability?

Yes, services and devices provided through the Affordable Connectivity Program are accessible and usable by people with disabilities. For concerns regarding accessibility, please contact the FCC’s Disability Rights Office.

For further assistance or inquiries, please feel free to contact our customer support team.

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